Visit

This functionality is intended for truck drivers who visit our container terminals.

Connect your CargoCard

First step is to connect your CargoCard

1. Open the MyTerminal app
2. Choose visit / bezoek
3. Click on connect CargoCard / Koppel CargoCard
4. Fill in your CargoCard user ID and your date of birth and click on ‘Link CargoCard’

Note: When you are logged in with your MyTerminal account, you only need to link it once. Users without a MyTerminal account will need to re-link their CargoCard every 24 hours.

Receiving a MyTerminal account:

On this registration page you can register for MyTerminal.
If you are a driver employed by a (transport) company then don’t register yourself! Please get in touch with your management or a colleague from the planning department at your office. You can request them to create a MyTerminal company for you.

Current visit

If you have an active visit you will see this on the homepage and within the visit page, click on ‘Show current visit’. All personal information about your trip is located here.

In the ‘Activity’ tab you can see every step of your route plan where we'll guide you through the process points at the terminal. The bullet points in front of every process step mean:

• Green: you have completed this step
• Blue: you are currently doing this step
• Transparent: your future step(s)

You can receive push notifications (Check out the notfication page to set up notification correctly) in the following situations:

• Service messages
• The availability of your route plan
• The availability of interchanges

In the ‘Detail’ tab you can find more information about:

• Remain on truck containers
• Interchanges

Last visit

If you click on ‘Visit’ you can see all your visits from the last 7 days. Selecting a specific visit opens the 'Detail' tab which includes the interchange(s). The interchanges are also displayed on the MyTerminal website for your planner.

Cancelling your visit

ECT Delta Terminal

When entering the ECT Delta Terminal you will be able to cancel your current visit up until Inspection In. You can start the cancel procedure by tapping on the “Cancel visit” button near your current step in the ECT app where you will be able to choose between two options.

Cancel and start a new visit

In case you want to stay on the Terminal but replace your current visit with a different visit you can follow these steps:

• Tap the “Cancel and execute a new visit” button
• You will see a confirmation screen that you are about to cancel your current visit
• Contact your planner to make changes in HCN Road Portbase (link toevoegen: https://www.portbase.com/en/services/hinterland-container-notification-road/)
• These changes may take up to 10 minutes
• Visit the RCI Desk and request a new visit
• Your current visit will be officially “Cancelled” and replaced by a new visit

Cancel and exit Terminal

In case you want to exit the terminal you can follow these steps:

• Tap the “Cancel and exit terminal” button
• You will see a new page with the option to enter the container numbers that you will be leaving the terminal with
• Ensure that the container numbers shown are correct
• Once confirming the container numbers you will cancel your visit
• Please make your way to Security Out to leave the Terminal

ECT Euromax Terminal

To cancel a visit please use the intercom at the pedestals located at gate-in. Indicate to the ECT employee if you want to execute a different visit or if you want to exit the terminal. We are working on a feature to cancel your visit directly in the ECT App.