Please note: Export Document Services is only available for users with the ‘ExportDocumentServices’ permission enabled.
Export Document Service allows you to effortlessly request ECT to update customs documents for export or domestic containers. We only process requests for export shipments where at least one of the containers of the shipment has already arrived at our terminals. Requests for containers that have not yet arrived at our terminals will not be processed. For this we refer you to Portbase.
After your order, an invoice will automatically be sent. We aim to process your request within 4 hours and will notify you once it's done.
There are two ways in which you can go to Export Document Services. Click the document button in the top right corner:
Alternatively, if an export container has a ‘Documents Missing’ block, you can click ‘Upload missing documents’ in the container detail modal.
The following services are available:
When a specific service is requested for multiple containers, the mentioned price applies per container. For container replacement, whichever number is highest will be used to determine the fee. You can find the total price in the summary.
After you’ve chosen which service to use, you are asked to fill out a form, that always asks you to provide a relevant arrival booking number and operator code as a first step. When a step is complete, it will be marked with a green checkmark icon.
When proceeding with the form, you will be asked to provide request specific details, such as the document, document type, container number(s) or new booking details.
During this process, you will find a summary on the right side of the screen. This summary is updated in real-time and shows all available form input, including the amount of documents and/or containers that you’ve added. After providing all necessary information, you may click on ‘Proceed to billing' or 'Proceed to payment' to continue, as shown in the image below.
In the Transaction review screen, you’ll see an overview of the containers and documents that will be uploaded. Click on ‘Confirm order’ to pay and confirm the order.
Currently, the only payment method available is payment by invoice. Your company will receive an invoice on the next Monday, which might also include other Premium services used by your company on MyTerminal.
In the near future, we will include direct debit payment methods, such as iDEAL, Bancontact, EPS and payment by Creditcard. As soon as this is available an administration fee will apply for payments by Bank Transfer.
