Frequently Asked Questions

Functionalities

What functionalities does MyTerminal currently offer?

Based on your role within the supply chain you’ll be granted access to one or more of the following functionalities:

FunctionalityDescription
DashboardProvides a quick overview of the status of your containers and objects (deepsea vessels, feeders, barges and trains).
ObjectsAdd and track any object (deepsea vessels, feeders, barges and trains) that calls at one of our deepsea terminals.
ImportAdd and track the status of your import container.
Dwell TimeProvides per tracked import container the amount of days the container is or was present at the terminal.
ExportAdd and track the status of your export bookings.
My VoyagesA list of the vessels for which you are operator or which carries one or more of your containers.
My ContainersView containers, their details and status for which you are the operator.
My BookingsSearch and track export bookings for which you are the operator.
Upload Customs DocumentsUpload customs documents for containers moving across ECT’s terminals which need to be processed quickly.
FunctionalityDashboard
DescriptionProvides a quick overview of the status of your containers and objects (deepsea vessels, feeders, barges and trains).
FunctionalityObjects
DescriptionAdd and track any object (deepsea vessels, feeders, barges and trains) that calls at one of our deepsea terminals.
FunctionalityImport
DescriptionAdd and track the status of your import container.
FunctionalityDwell Time
DescriptionProvides per tracked import container the amount of days the container is or was present at the terminal.
FunctionalityExport
DescriptionAdd and track the status of your export bookings.
FunctionalityMy Voyages
DescriptionA list of the vessels for which you are operator or which carries one or more of your containers.
FunctionalityMy Containers
DescriptionView containers, their details and status for which you are the operator.
FunctionalityMy Bookings
DescriptionSearch and track export bookings for which you are the operator.
FunctionalityUpload Customs Documents
DescriptionUpload customs documents for containers moving across ECT’s terminals which need to be processed quickly.

MyTerminal is continuously evolving and more functionalities will be added soon.

Instruction video’s

To learn more about our functionalities, please check out our instruction videos.

Questions

General & Security

You can reach us on business days from 08:30 until 17:00 hours with questions pertaining to MyTerminal. Contact our customer service by sending an email to myterminal@ect.nl.

Yes, all users need to register for a MyTerminal account, even if you already have an account for E-Services.

We highly welcome your feedback. You can share your feedback by using the Feedback tab at the right side of the portal screen or by sending an email to myterminal@ect.nl.

Data security is always been important to ECT. We incorporate the latest security standards to ensure that your data is protected. We use a secure connection, where all data is encrypted and we have taken measures against data hacks.

We only ask for personal details which are absolutely necessary for us to allow you to make use of the portal. You have the right to view, change or delete your personal information we have on file at all times. You can find more information in our privacy statement and ECP.

We will manually unsubscribe you from the mailings list. Please contact our customer service by sending an email to myterminal@ect.nl.

For users of Container Status Import/Export and Object Status we highly recommend to switch to the more advanced MyTerminal platform. E-Services will no longer be maintained by ECT and all functionalities will be phased-out to MyTerminal. This website will be updated regularly with the latest news.

Account

In order to get access to MyTerminal we require you to create a MyTerminal account with a personal business email address.. ECT uses Google, Microsoft and Secure Logistics as identity authenticators. Logging in via your IAMconnected account of Portbase will also be possible on the short term. You can find more instructions for registration at: https://myterminal.ect.nl/instructions/ and https://myterminal.ect.nl/creating-a-google-account/

Before we can welcome you as a new user we will verify your account. We aim to do this within two working days. As soon as your account has been verified we will send an e-mail to you. If you created a MyTerminal account to make use of our Upload Customs Documents service you can login directly.

ECT does not store your password. You can instead visit either Microsoft's, Google's or Secure Logistic's portal to change your password.

You can associate your personal business account with Google by following these instructions https://myterminal.ect.nl/creating-a-google-account/

Each first user of a company that registers for MyTerminal, automatically becomes the MyTerminal Administrator (MTA). The MTA is responsible for administering the relation of the company with ECT. The MTA has several autorisations and can delegate these autorisations to other users within the same company.

Additional users can be added by the MTA of a company. The MTA can add users via his profile settings (press the button "settings" on the icon on the top right). The MTA can subsequently grant certain permissions to a (group of) user(s).

The MTA can change the permissions of a (group of) user(s) or even revoke the access of a certain user to MyTerminal completely. This can be done via profile settings (press the button "settings" on the icon on the top right).