Based on your role within the supply chain you’ll be granted access to one or more of the following functionalities:
|Dashboard||Provides a quick overview of the status of your containers and objects (deepsea vessels, feeders, barges and trains).|
|Object Schedule||Provides a quick overview of the status of objects on our terminals.|
|Tracked Objects||Add and track any object (deepsea vessels, feeders, barges and trains) that calls at one of our deepsea terminals.|
|Import||Add and track the status of your import container.|
|Dwell Time||Provides per tracked import container the amount of days the container is or was present at the terminal.|
|Export||Add and track the status of your export bookings.|
|My Voyages||A list of the vessels for which you are operator or which carries one or more of your containers.|
|My Containers||View containers, their details and status for which you are the operator.|
|My Bookings||Search and track export bookings for which you are the operator.|
|Upload Customs Documents||Upload customs documents for containers moving across ECT’s terminals which need to be processed quickly.|
MyTerminal is continuously evolving and more functionalities will be added soon.
To learn more about our functionalities, please check out our instruction videos.
You can reach us on business days from 08:30 until 17:00 hours with questions pertaining to MyTerminal. Contact our customer service by sending an email to firstname.lastname@example.org.
Yes, all users need to register for a MyTerminal account, even if you already have an account for E-Services.
We highly welcome your feedback. You can share your feedback by using the Feedback tab at the right side of the portal screen or by sending an email to email@example.com.
Data security is always been important to ECT. We incorporate the latest security standards to ensure that your data is protected. We use a secure connection, where all data is encrypted and we have taken measures against data hacks.
We only ask for personal details which are absolutely necessary for us to allow you to make use of the portal. You have the right to view, change or delete your personal information we have on file at all times. You can find more information in our privacy statement and ECP.
We will manually unsubscribe you from the mailings list. Please contact our customer service by sending an email to firstname.lastname@example.org.
For users of Container Status Import/Export and Object Status we highly recommend to switch to the more advanced MyTerminal platform. E-Services will no longer be maintained by ECT and all functionalities will be phased-out to MyTerminal. This website will be updated regularly with the latest news.
In order to get access to MyTerminal we require you to create a MyTerminal account with a personal business email address.. ECT uses Google, Microsoft and Secure Logistics as identity authenticators. Logging in via your IAMconnected account of Portbase will also be possible on the short term. You can find more instructions for registration at: https://myterminal.ect.nl/instructions/ and https://myterminal.ect.nl/creating-a-google-account/
Before we can welcome you as a new user we will verify your account. We aim to do this within two working days. As soon as your account has been verified we will send an e-mail to you. If you created a MyTerminal account to make use of our Upload Customs Documents service you can login directly.
ECT does not store your password. You can instead visit either Microsoft's, Google's or Secure Logistic's portal to change your password.
You can associate your personal business account with Google by following these instructions https://myterminal.ect.nl/creating-a-google-account/
Each first user of a company that registers for MyTerminal, automatically becomes the MyTerminal Administrator (MTA). The MTA is responsible for administering the relation of the company with ECT. The MTA has several autorisations and can delegate these autorisations to other users within the same company.
Additional users can be added by the MTA of a company. The MTA can add users via his profile settings (press the button "settings" on the icon on the top right). The MTA can subsequently grant certain permissions to a (group of) user(s).
The MTA can change the permissions of a (group of) user(s) or even revoke the access of a certain user to MyTerminal completely. This can be done via profile settings (press the button "settings" on the icon on the top right).