You can reach us on business days from 08:30 until 17:00 hours with questions pertaining to MyTerminal. Contact our customer service by sending an email to myterminal@ect.nl.
Yes, all users need to register for a MyTerminal account, even if you already have an account for E-Services.
We highly welcome your feedback. You can share your feedback by using the Feedback tab at the right side of the portal screen or by sending an email to myterminal@ect.nl.
Data security is always been important to ECT. We incorporate the latest security standards to ensure that your data is protected. We use a secure connection, where all data is encrypted and we have taken measures against data hacks.
We only ask for personal details which are absolutely necessary for us to allow you to make use of the portal. You have the right to view, change or delete your personal information we have on file at all times. You can find more information in our privacy statement and ECP.
We will manually unsubscribe you from the mailings list. Please contact our customer service by sending an email to myterminal@ect.nl.
Before we can welcome you as a new user we will verify your account. We aim to do this within two working days. As soon as your account has been verified we will send an e-mail to you. If you created a MyTerminal account to make use of our Upload Customs Documents service you can login directly.
Once registered for MyTerminal, please go to to log in. Click the blue button “Log in” in the right upper corner. ECT uses Google, Microsoft and Secure Logistics as identity authenticators. Choose one of these authenticators if the email address you registered your MyTerminal account with is already known by these authenticators. Fill in your email address and the corresponding password. If your email address is not yet associated with one of these authenticators, please check the FAQ below.
ECT does not store your password. You can instead visit either Microsoft's, Google's or Secure Logistic's portal to change your password.
Each first user of a company that registers for MyTerminal, automatically becomes the MyTerminal Administrator (MTA). The MTA is responsible for administering the relation of the company with ECT. The MTA has several autorisations and can delegate these autorisations to other users within the same company.
Additional users can be added by the MTA of a company. The MTA can add users via his profile settings (press the button "settings" on the icon on the top right). The MTA can subsequently grant certain permissions to a (group of) user(s).
The MTA can change the permissions of a (group of) user(s) or even revoke the access of a certain user to MyTerminal completely. This can be done via profile settings (press the button "settings" on the icon on the top right).
Whether you choose MyTerminal Premium or Free, your plan will start automatically from 9 January 2023. If you choose the Free plan or if you do not make a choice your company profile will automatically switch to MyTerminal Free by 9 January 2023. Until then you can still use the premium features free-of-charge.
MyTerminal Premium Plus allows you to transfer information directly from MyTerminal’s platform to your own systems via APIs (Application Programming Interfaces). An API makes it possible to configure exactly where the data enters your systems and extracts just the pieces of information that are relevant to your business. This provides you with real-time data in your own systems, without the need for any manual intervention. Learn more about MyTerminal Premium Plus.
To change your plan to MyTerminal Premium, first login into your MyTerminal account. You can change your plan via the menu in your account or click in the right top corner on ‘Account’ and click on ‘Settings’. Every user with the permission ‘Subscriptions’ has the possibility to change the plan. Once 1 user changes the plan, the plan changes for all users within that MyTerminal company profile.
If you are wondering which person within your company has subscribed to MyTerminal Premium, please contact us via myterminal@ect.nl. This can only be requested by the administrator of the company.
Your MyTerminal Administrator has withdrawn your permission to subscribe to a MyTerminal plan. Please contact your Administrator.
Would you like to discover the possibilities of MyTerminal Premium Plus for your company? We are happy to tell you more. Leave your contact details in the contact form and we will get in touch with you as soon as possible.
You can cancel your MyTerminal Premium at any time during your subscription term. The auto-renewal of your plan will automatically stop as from the next term. After that, your plan will be automatically switched to MyTerminal Free. You can change your plan via the menu in your account or click in the right top corner on ‘Account’ and click on ‘Settings’. This is only visible to you with the ‘Subscriptions’ permission.
MyTerminal Free is all you need to make use of MyTerminal functionalities in the ECT app.
No, from security considerations each user must have their own personal account for MyTerminal. This is clearly described in the Electronic Communication Procedure to which you agreed. Sharing an email address and login data can result in the revocation of the MyTerminal account. This is also the reason why MyTerminal always asks users to register with their personal, business email.
Not all functionalities you use are mentioned on the website. If you’re wondering what will change for you and your company, please contact your ECT account manager.
No, you pay per company profile. When your company has 4 or more users, you pay slightly more for your MyTerminal Premium plan. Check out the prices.
This depends on the payment period, the number of users and the payment method.
You can use MyTerminal with unlimited users. However, the price you pay for the plan depends on the number of users. When your company has 4 or more users you pay slightly more for your MyTerminal Premium plan. Check out the prices.
By adding a 4th user, you will be asked to upgrade your MyTerminal Premium plan to a higher price first. By completing the steps the 4th user can immediately be invited. The higher price will be billed by the start of your next payment period.
Each company profile on MyTerminal should choose their own plan.
Each company profile on MyTerminal should choose their own plan.
If you cannot pay by credit card or direct debit, it is possible to pay by bank transfer. A bank transfer is only possible with a yearly payment.
Your invoice will be sent to the billing email address and to all administrators within 24 hours of the start of the plan. Want to check or change this? Then go to your invoice settings via ‘Account’ and ‘Settings’. This is only visible to you with the ‘Subscriptions’ permission.
If you did not receive the invoice within 24 hours at the start of the Premium subscriptions, check which billing email address is set in the invoice settings (via ‘Account’ and ‘ Settings’). This is only visible to you with the ‘Subscriptions’ permission. The invoice will only be sent to this email address and to all administrators. Also check the spam box, as it can sometimes end up in there. Still not found? Please contact us via myterminal@ect.nl.
You can change your billing details in the invoice settings (via ‘Account’ and ‘ Settings’). This is only visible to you with the ‘Subscriptions’ permission.
If you experience problems while paying for your plan or when you get an error message, please try again. You might want to try a different browser. If the error message remains, please contact MyTerminal via myterminal@ect.nl.
Every day a team of professionals works hard to improve MyTerminal. Based on your input and feedback, we are continuously developing in order to make container logistics even more efficient. We have already received ideas such as:
As soon as there is a change in the schedule, the Estimated Discharge Time is adjusted. It depends on the schedule adjustments how often the Expected Discharge Time is refreshed.
